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Fans First: Student and Parent Experience Lessons from Minor League Baseball - Niche

Whether or not you’re a baseball fan, the Savannah Bananas are a name you should know. Why? Because every day, the team is providing a real-time masterclass in delivering remarkable customer experiences. And at a time when attrition is increasing and retention is top of mind, schools can find inspiration for rolling out the red carpet for their families in some unexpected places. In this session, Angela Brown will share how small schools can continue to survive and thrive by putting their fans —students and parents— first, from the early awareness stage of a family discovering your school, to the admissions process, and beyond.

Mar 30, 2023 02:00 PM in Eastern Time (US and Canada)